Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Catalogs > Service Catalog approvals

Service Catalog approvals

When an employee self-service (ESS) requestor submits an order from Service Catalog, Service Management automatically creates an interaction that, based on approval requirements, may have to be approved before it can be fulfilled.

The Service Catalog manager can define two types of approvals for an item or bundle: request level, or line item level.

Additionally, Service Manager provides a default request-level approval definition record, named "Service Catalog Approval," that applies to the entire Service Catalog. This default approval definition can be configured by Approval Roles and Approval Activities.

	Request-level approval	Line item level approval
When a user submits a request that requires approvals	Request-level approvals start.	Line item level approvals do not start until all request-level approvals are approved.
When an approval rule creates an approval record	Each approval record that is created is for the whole request. The Applies To field in the Approvals section in the interaction record displays "Request."	Each approval record that is created is specific to a cart item. The Applies To field in the Approvals section in the interaction record displays the name of the cart item.
When an approver views an approval record in the approval inbox	The approval record shows the interaction ID in the title, such as "Interaction SD10327."	The approval record shows the cart item ID in the title, such as "Cart Item 20."
If a request is denied and returned	The denial record indicates that the request was denied. Line item level approvals for this request will not start.	The denial record indicates that the request was denied on one or more specific items. (The submitter can know which items were rejected, make modifications, and then resubmit the request.)

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