Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Catalogs > Service Catalog approvals > Deny a request

Deny a request

Applies to User Roles:

Service Catalog approver

As a Service Catalog approver, you can deny a request.

To deny a Service Catalog request, follow these steps:

Log on to Service Management as a Service Catalog approver, for example, as a requestor’s manager.
Note: The manager is defined in a requestor's Contact Information.
You can approve requests through both the standard and the employee self-services web clients.
- Through an index.do URL:
  Click Approve Requests. A list of all the interactions requiring approval opens.
  Note: It's possible to see the Approval Inbox as the default starting page, which is pre-configured in your operator record.
- Through an ess.do URL:
  Click Approve a Request. A list of all the interactions requiring approval opens.
  Note: You can access the Approve a Request menu item only when ESSSM-Approval is selected for the Self Service Menu field on the Self Service tab of your operator record.
Click View to see the request details.
To deny the individual request, click Deny.
To deny multiple requests, select multiple check boxes and then click Deny All Selected.
Type a denial reason and click OK. The records are now denied and disappear from the view list.

Note By default, if a Service Catalog request is denied and is not updated after seven days, this Service Catalog request will be automatically closed with the "Denied Service Catalog Request" closure code.