Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Use > Service Level Management > Service Level Management agreement workflow and tasks > Review a service agreement

Review a service agreement

In the Review phase of a service agreement, follow these steps:

Navigate to the agreement you want to review.
Verify that following fields or tabs are filled in appropriately:
- Effective From
- Expiration Date
- Next Agreement Review Date
- Service Review Frequency
- Next Service Review Date
- Agreed by (on the Agreed By tab)
- Assignment Groups (Operational Level Agreements only)
- External Assignment Groups (Underpinning Contracts only)
Verify that following optional fields are filled in appropriately:
- Service Contract
- Service Hours
- Owner
- Owner Group
- Next Service Review Date
If this is a new agreement, verify that appropriate SLTs exist for the agreement under the Process Targets and Service Targets tabs.
If this is an existing agreement that is back in the review phase, navigate to the Improvement Plans tab and then click to view any service improvement plans (SIP) or service quality plans (SQP) that may exist. If no improvement plan exists, you may need to create one, depending on your organization's service review process.