Use the Service Level Target wizard

You can use the Service Level Target (SLT) wizard to build a catalog of pre-defined SLTs that you can add to new or existing service agreements.

To add a new SLT by using the wizard, follow these steps:

1. Click Service Level Management > Agreements > SLT Catalog.
2. Click More or the More Actions icon, and then select the Create SLT using Wizard option.
3. In the SLT Type field, select Process or Service, and then click Next.
4. Continue providing the information the wizard requests, and then click Next until you have provided all of the information needed to create an SLT.
5. Click Finish.

To add new SLTs to an existing service agreement, follow these steps:

1. Click Service Level Management > Agreements > Search Agreements.
2. Click Search.
3. Select an existing service agreement.
4. Select the Process Targets tab or Service Targets tab.
5. Click Add SLT.
6. Type a name in the SLT Name field.
7. Type a Description of the service level objective and then click Next.

8. Use the Fill function to choose an Affected CI.

   Note Click Search to add optional search criteria and search through a specific list of CI records, or use the Fill function to choose from the list of CI records.

9. Click Next to provide other required information.
10. Click Finish.