Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Smart Analytics administration > Smart Analytics APIs > APIs for Hot Topic Analytics indexing

APIs for Hot Topic Analytics indexing

If you want to tailor the index schedule of Hot Topic Analytics, you can use the following out-of-box Javascript APIs to control when to run the index task:

lib.aciindex.manualFullReindex

You can use this API to manually run a full index for the specified file that is used by Hot Topic Analytics.
lib.aciindex.manualIncrementalIndex

You can use this API to manually run an incremental index for the specified file that is used by Hot Topic Analytics.

These two functions will run in synchronous mode. We recommend that you run these two functions in the background schedule of ITSMA Service Management.

Syntax

lib.aciindex.manualFullReindex(file)

lib.aciindex.manualIncrementalIndex(file)

Arguments

Name	Data type	Required	Description
file	String	Yes	This argument is the Service Management table (for example, "probsummary") that holds the input source data. Note Make sure that the fields of this "file" have been added into the Filter Fields section in the Hot Topic Analytics configuration (System Administration > Ongoing Maintenance > Smart Analytics > Hot Topic Analytics). For more information, see Configure Hot Topic Analytics.

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