Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Smart Analytics administration > Administrator tasks > Work with Smart Search > Customize context-aware search

Customize context-aware search

User Role: Administrator

Context-aware search enables users to view records and search results in the same window. Users can copy a solution from the search results to the working record or trigger automated tasks. Depending on configurations of Smart Search action handler in the Smart Search Tailoring page, you can enable the context-aware search icon inside a record by performing either of the following :

Add the 9527 display option to the specific display screen.
Customize the Enable Condition field in the Smart Search Predefined Filters page.

Note You can configure Smart Search action handler drop-down list through Smart Analytics > Smart Search > More > Tailoring. For more information, see Smart Search action handler.

Service Management provides out-of-box pre-defined filters and actions for different libraries. The information of pre-defined filters and actions is saved in the smartsearchpreconditions and smartsearchaction tables. To perform Smart Search for a record, you can customize the Smart Search pre-defined filters to narrow down the library scope, and you can customize the Smart Search actions to pre-define the possible actions based on your search conditions and results.

Customize Smart Search settings

To customize Smart Search settings, follow these steps:

Click Smart Analytics > Smart Search > More > Tailoring.

The Smart Search Settings page opens.

Update the following fields as needed.

Field Name	Description
Smart Search action handler	The default value is "Use displayoption (9527)." If you select the "Use displayoption (9527)" option, you need to configure the 9527 display option for each displayscreen of a module to enable the context-aware search icon inside a record. If you select the other option "Use displayevent (se.global_context_aware)", you can enable the context-aware search icon for all displayscreens of a record in a specified module by configuring the Enable Condition field in the Smart Search Predefined Filters page only.
Display the number of records that match filter conditions	The default value is true. Displaying count number can impact performance. Only disable counting when performance is low. If this check box is selected, you can see the following: For context-aware search, the number of records that match filter conditions is displayed next to the selected knowledgebase libraries. For Smart Search, the number of records that match filter conditions is displayed next to the selected knowledgebase libraries. Smart Search automatically filters the search results based on the field filters you select under the corresponding library. If this check box is cleared, you can see the following: For context-aware search, the number of records that match filter conditions is not displayed next to the selected KM libraries. For Smart Search, the number of records that match filter conditions is displayed next to the selected KM libraries only when you click the Set Filters icon on the right and is automatically hidden when you start a new search. When you select a field filter under a selected library, you need to manually filter the search results by clicking the Search button at the bottom of the field filters window.
Enable context-aware search in ESS	The default value is true. If you select this check box, context-aware search is enabled in self-service user view (ess.do).
Enable instant search	The default value is true. If you select this check box, Smart Search is automatically triggered as you type in the search text box or the specified field of a record, for example the Title field of a km record. If you clear this check box, you need to press Enter to trigger a Smart Search.
Instant search delay time (ms)	The default value is 300. Specifies the time that Smart Search waits for when the typing stops, before it processes the search query.
Manually trigger context-aware search	The default value is false. If you select this check box, context-aware search is not automatically triggered as you type in the specified field of a record, for example the Title field of a km record. You need to trigger context-aware search manually by clicking the Context-aware Search icon.
Smart Search behavior for high-frequency queries	The default value is "wait for previous query to respond." Indicates the Smart Search reaction in the case of high-frequency queries.
Page size for drop-down list of library field filters	The default value is 10. Specifies the number of items that can be displayed in the drop-down list of a field when you click the Set Filters icon for a selected library in the general Smart Search page. To load more items, scroll down to the bottom and then click Show More.
Search query timeout limit (ms):	The default value is 3000. Specifies the time duration after which a search query times out.
Maximum number of characters displayed in a context-aware search result	The default value is 200. Specifies the maximum number of characters that each context-aware search result can contain.
Maximum number of characters displayed in a Smart Search result	The default value is 300. Specifies the maximum number of characters that each general Smart Search result can contain.
Search result page size	The default value is 10. Specifies the number of search results that can be displayed.
Spelling-check character threshold for search strings	The default value is 50. The spell check is disabled when the number of characters in a search string exceeds this limit.
SuggestOnText character threshold	The default value is 400. The SuggestOnText function is triggered when the number of characters in a search string exceeds this limit.
Maximum number of characters to display in expanded view	The default value is 600. Specifies the maximum number of characters that can be displayed in the expanded view of a context-aware search result.
Maximum number of characters to display in the field area:	The default value is 200. Specifies the maximum number of characters that can be displayed in the fields area at the bottom of a context-aware search result.
Maximum number of records whose context-aware search results can be stored:	The default value is 50. Specifies the maximum number of records for which Smart Search can store context-aware search results. When you switch between open records for which you used context-aware search, the respective search result for the current open record is retrieved and displayed on the right panel. If you switch from an open record for which you used context-aware search to an open record for which you did not use context-aware search, the context-aware search window is hidden.
The displayevent that opens records in the search results:	Read-only. The value in the current setting is se.global_open. Indicates the displayevent that is triggered to open a record in the search results.
The displayevent that supports Smart Search actions:	Read-only. The value in the current setting is `se.global_context_aware`. Indicates the displayevent that is triggered to support Smart Search actions. Note Only available when you select Use displayevent (se.global_context_aware) for Smart Search action handler.

If you make any changes, click Save.
Log off and then log onto Service Management for the changes to work.

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