Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > System bulletins > Create a system bulletin

Create a system bulletin

Applies to User Roles:

System Administrator

To create a system bulletin, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > System Bulletin.

The System Bulletin form opens.
In the Date field, type or select the date you want listed on the system bulletin.
Select Activate Hot Tics? if you want the system bulletin to display a list of the day's hot records.
Select Default? if you want to display the system bulletin to all users.

Note Users can only see one bulletin at a time. The bulletin that has a date set to the current date with the time of 00:00:00 is what users see. If none exists, then the first selected Default record is displayed. If the date on the bulletin is set to the current date with a specified time, then it is not used at all. The Default option is supported for each day, as only one bulletin can be displayed at a time.
In the text field provided, type the text of the bulletin you want to create.
Click Add to create the bulletin.

ITSMA Service Management creates the Daily Bulletin record.