Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > System bulletins > Hide a system bulletin

Hide a system bulletin

Applies to User Roles:

System Administrator

You can hide any system bulletin that you do not want users to see from the bulletin.g form. Hidden system bulletins are saved for later use.

To hide a system bulletin, follow these steps:

Click System Administration > Base System Configuration > Miscellaneous > System Bulletin.

The System Bulletin form opens.
Click Search.

ITSMA Service Management displays a list of system bulletins.
Select the bulletin you want to hide.
Clear the Default? option.

Note Users can only see one bulletin at a time. The bulletin that has a date set to the current date with the time of 00:00:00 is what users see. If none exists, then the first selected Default record is displayed. If the date on the bulletin is set to the current date with a specified time, then it is not used at all. The Default option is supported for each day, as only one bulletin can be displayed at a time.
Click Save.

Service Management displays the message: Daily Bulletin record updated.