Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Administer > Status and notifications > Service Manager email solutions > HTML Email > Customizing HTML Email Notifications

Customizing HTML email notifications

This chapter describes the most typical scenarios of customizing HTML email notifications. Instead of using the out-of-box set of email notifications and templates, your organization is likely to have its own email templates and include its own fields in email messages. For example, a company may include its company logo and follow its own color schemes in email messages.

In most scenarios, you only need to make some minor changes to an out-of-box HTML template, such as changing the formatting of the message body and including some additional fields in the email message. Therefore, you can use the out-of-box HTML template as a basis and create your own HTML templates by copying from that out-of-box template.

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