Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Localize a template

To create a language version of an HTML template, follow these steps:

Click Tailoring > Notifications > HTML Templates.
Use search or advanced search to find the template that you want to localize.
On the General tab, select a language in the Language field for the localized template.
Keep the name in the Name field as is, because HTML template records with the same name are considered language versions of one template.
In the Mail Title field, replace the original text with the appropriate translation and make sure all the variables are in the correct positions.
On the HTML Source tab, replace the original text with the appropriate translation.
Click the Preview tab to verify that your localized version works as expected.
Click Add to create the localized template.