Use > Survey > Survey Integration > Survey reference material > Parameter mapping

Parameter mapping

The following mapping types are available when you create a new parameter in ITSMA Service Management Survey Integration framework.

Predefined mapping type Description Example syntax
Value A constant value
  • John.doe@HPE.com (email)
  • jdoe (operator name)
  • DOE, JOHN (contact name)
Variable Any variable that is available when the survey runs $G.serviceDesk
Field A valid field name in the selected Service manager module Incident.id
RAD expression Any valid RAD expression that returns the required value jscall(<lib.function>, contact.name in $L.file)
Predefined

The following predefined options are available:

  • Recipient Email

  • Recipient Name

  • Language

  • Web URL

  • ESS URL

  • External URL

  
ClosedClick here to show or hide links to related topics.

Related Tasks

Create a new parameter

Send Help Center feedback