Words and Phrases
Recipient mapping
The following mapping types are available when you create a new recipient in ITSMA Service Management Survey framework.
| Predefined mapping type | Description | Example Syntax |
|---|---|---|
| Value | A constant value. This value must be a valid email address, contact name, or operator name. Multiple values can be entered and must be separated by a semi-colon (;). |
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| Variable | Any variable that is available when the survey runs. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name. |
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| Field | A valid field name in the selected Service manager module. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name. |
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| RAD expression |
Any valid RAD expression that returns an email address, a contact name, an operator name, or an array of values. Multiple values can be entered and must be separated by a semi-colon (;). |
jscall(<lib.function>, contact.name in $L.file) |