Recipient mapping

The following mapping types are available when you create a new recipient in ITSMA Service Management Survey framework.

Predefined mapping type Description Example Syntax
Value A constant value. This value must be a valid email address, contact name, or operator name. Multiple values can be entered and must be separated by a semi-colon (;).
  • John.doe@hpe.com (email)
  • jdoe (operator name)
  • DOE, JOHN (contact name)
Variable Any variable that is available when the survey runs. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name.
  • $G.serviceDesk (person)
  • $lo.pm.assignment (group)

Field A valid field name in the selected Service manager module. If the recipient type is set to Person, this value must be a valid email address, contact name, or operator name. If the recipient type is set to Group, this variable must contain a valid group name.
  • contact.name (person)
  • assignment (group)
RAD expression

Any valid RAD expression that returns an email address, a contact name, an operator name, or an array of values. Multiple values can be entered and must be separated by a semi-colon (;).

jscall(<lib.function>, contact.name in $L.file)