Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Management2017.11

Integrate > Service Manager integration methods and tools > Web Services > Troubleshooting > Troubleshooting SOAP API > RTM:3 and debugdbquery:999

RTM:3 and debugdbquery:999

Sometimes the Web Service itself is working correctly, but actions performed by the Document Engine within Service Manager are not performing as expected. (Error Message: soap_serve - Caught XML API exception scxmlapi(19) - Doc Engine call failed with cc -1)The RTM:3 and debugdbquery:999 parameters can expose such issues that occur within the application layer of Service Manager. The debugging information produced by these parameters can be found in the sm.log file in the Service Manager server RUN directory. It is not necessary to restart Service Manager to activate these debug parameters. Reconnecting the Web Service to Service Manager triggers the use of these debug parameters.

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