Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Associating incidents and changes with problems > Associate a problem with an existing problem

Associate a problem with an existing problem

Part of Workflow(s):

Problem detection, logging, and categorization (SO4.1)

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

If you determine that a problem was caused by an existing problem record, you should link the problem with an existing problem record. It is important to link the problem, so you can determine the impact of the problem on your organization.

To associate a problem with an existing problem record:

Click Problem Management > Problem Control > Search Problems.
Use search or advanced search to find one or more records.
Select a target problem record from the list.
Click More or the More Actions icon and select Related > Problems > Associate. A search form appears, asking you which problem you would like to associate to the problem ID record that you are in.
If you have the information, specify the problem record number you would like to associate to this problem record. If you do not have a problem record ID, click Search to view the problem record search form of possible problem records.
Add optional filtering criteria, and click Search again to open a problem record list.
Double-click the problem record you want to associate with the problem. The problem record ID appears.
- Click OK to link the problem record to the problem.
- Click Cancel to stop the search and exit.
- Click Search to view the problem record search form again. Click Search again to reopen the problem record list.
Click Save & Exit. Problem Management populates the Related Records section with information about the related problem.

Send Help Center feedback