Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Associating incidents and changes with problems > View records related to a problem

View records related to a problem

Part of Workflow(s):

Problem and known error monitoring (SO4.9)

Applies to User Roles:

Problem Analyst

Problem Coordinator

Problem Manager

Part of the review process for monitoring problems includes reviewing related records. When you review records related to a problem, you can see how many incidents and other record types are affected by the reported problem. As the Problem Manager reviews and monitors problems and known errors, this is an opportunity to see if any trends are developing, and to resolve any issues quickly.

To view a related record:

Click Problem Management > Problem > Search problems.
Use search or advanced search to find one or more records.
Select a problem from the record list.
Click More or the More Actions icon and select Related. View one of the following:
- Incidents
- Problems
- Known Errors
Select the record type you want to view, and then do the following:
- Click Back to return to the problem record.
- Click Edit to update the record.
- Click Delete to delete the record.
- Click Count to view the total number of records.
Double-click the record that you want to view.
Click Save & Exit.

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