Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.41

Use > Problem Management > Problem Management user tasks > Associating incidents and changes with problems > View records related to an incident

View records related to an incident

Part of Workflow(s):

All

Applies to User Roles:

Problem Coordinator

You may need to search for the related records of an incident to determine if the incident is a good problem candidate or to find the fix or workaround to a particular issue. Incidents may have related interactions, changes, quotes, problems, or other incidents. You can view these related records from the options menu.

To view the records related to an incident:

Click Problem Management > Problem > Search Incidents.
Use search or advanced search to find one or more records.
Select an incident from the record list.
Click More or the More Actions icon and select Related. You can choose to view one of the following:
- Interactions
- Incidents
- Changes
- Quotes
- Problems
Select the record type you want to view, and then do the following:
- Click Back to return to the problem record.
- Click Edit to update the record.
- Click Delete to delete the record.
- Click Count to view the total number of records.
Double-click the record that you want to view.
Click Save if you update the record.
Click OK to exit the record.

Send Help Center feedback