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Review and Close Change (process ST 2.5)

After a change is completed, the results must be reported for evaluation to those responsible for managing changes, and then presented for stakeholder agreement. This process includes the closing of related user interactions, incidents, and known errors. The Change Owner and Change Manager review the change implementation and close it if successful.

Post-implementation review of the change (or PIR) is performed to confirm the following:

  • The change meets its objectives
  • The change Requester and stakeholders are satisfied with the results
  • Unanticipated effects have been avoided.
  • Lessons learned are incorporated in future changes.

By default, an Emergency Change or a Normal Change requires PIR, while a Standard Change does not.

Details for this process can be seen in the following figure and table.

Review and Close Change process

Process ID

Procedure or Decision

Description

Role

ST 2.5.1

Review RFC for Success

The Change Owner checks whether the RFC deployed by Release and Deployment Management process is successful.

Change Owner

ST 2.5.2

RFC Successful?

If the release is successful, it is handed over to the support staff.

If the release is unsuccessful, it is subject to a Post-Implementation Review (PIR).

Change Owner

ST 2.5.3

Conduct Formal Turnover to Support

The Change Owner ensures that all the functionality changes are documented and performs the tasks required to hand over the change to the support staff.

Change Owner

ST 2.5.4

Perform PIR

The Change Owner and Change Manager perform a Post-Implementation Review (PIR) to ensure that the change is reviewed and lessons learned from the change are implemented.

Change Owner

ST 2.5.5

Notify Requestor of Change Results

The Change Requestor is notified of the success or failure of the change.

Change Owner

ST 2.5.6

Reject RFC

The Change Coordinator rejects the RFC.

Change Coordinator

ST 2.5.7

Close RFC

The Change Requestor is notified of the success or failure of the change.

Change Owner