Standard Change (process ST 2.2)

A Standard Change is a pre-authorized change that follows a standard procedure; for example, a password reset or the provision of standard equipment to a new employee. Standard Change uses the Change Model configured in the system which can pre-populate the information in the Change ticket on registering the Change.

For an activity to be accepted as a Standard Change, the following requirements must be met:

  • The documented tasks must be commonly known and proven
  • Authority will be given in advance based on predetermined criteria
  • The chain of events can be initiated by a functional Service Desk
  • Budgetary approval will typically be predetermined or within the control of the Change Requester

The following figure depicts the Standard Change workflow in Process Designer.

For details of the Standard Change process, see the following figure and table.

Standard Change process

Process ID

Procedure or Decision

Description

Role

ST 2.1

Register RFC

The change requester logs an RFC and reviews the RFCs for completeness and accuracy.

Change Requester

ST 2.2.1

Identify Standard Change Model and Change Owner

The Standard change model that has to be requested is first identified and then the Change Owner is decided. In many cases the change owner is documented with the change model. If this is not the case, a Change Owner is decided manually.

Change Requester

ST 2.2.2

Prioritize Standard Change

Standard change is prioritized as High, Medium, or Low depending on the impact and urgency.

Change Owner

ST 2.2.3

Plan and Schedule Standard Change

The Change Owner plans the resources required, and also reviews revises and updates the schedule for Standard Changes as needed.

Change Owner

ST 2.2.4 Authorize Plan and Schedule The Change Advisory Board (CAB) reviews and authorizes the resource plan and change schedule. If not authorized, the change returns to process ST 2.2.3. CAB

ST 2.2.5

Execute Standard Change

The Change Owner executes the Standard Change. The CMDB is updated according to the changes performed.

Change Owner

ST 2.2.6

Successful?

The Change Owner checks whether the Change is successful.

Change Owner

ST 2.2.7

Remove Standard Change Model

If a Change Implementation is unsuccessful, the Standard Change Model may need to be slightly modified or removed from the database.

Change Manager

ST 2.5

Review and Close Change

The Change Owner reviews the change implementation and closes it if successful.

Change Owner