Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Configuration Management Overview > HPE Universal Configuration Management Database > Actual state > Actual State section

Actual State section

The Actual State section displays the list of CI attributes passed from an HPE Universal CMDB integration. The list of CI attributes varies from CI to CI and may not match your list of managed attributes. That is, the Actual State section displays all the CI attributes it receives from the HPE Universal CMDB integration whether they are managed fields in Service Manager or not.

To view the actual state of the CI, you must first create an integration to an HPE Universal CMDB server. The HPE Universal CMDB server periodically discovers the actual state of CIs and records the actual state in the Configuration Management database. Service Manager accesses the actual state information by using a Web services connection. Service Manager sends the CI ID to the HPE Universal CMDB server and receives a full list of the attributes for that CI. Service Manager displays the CI attributes in the Actual State section of the Configuration Management form.

If a Service Manager CI does not have a matching CI in the HPE Universal CMDB server, then Service Manager does not display the Actual State section. For example, you may track office furnishing CIs in Service Manager that cannot be discovered and tracked in the HPE Universal CMDB.

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