Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Configuration Management Overview > HPE Universal Configuration Management Database > Actual state

Actual state

The actual state of a CI is the current list of CI attributes. By default, Service Manager only stores and displays the expected or managed state of CIs. Service Manager can only receive actual state information if you set up an integration to HPE Universal CMDB. Service Manager uses the actual state to determine if a CI is in compliance with its managed state. Service Manager compares the managed attribute values listed in the CI record to the attributes values listed in HPE Universal CMDB. If any of the managed attribute values differ from the managed state, Service Manager takes action as defined in the Discovery Event Manager (DEM) settings. By default, Service Manager opens an unplanned change whenever the actual state of a CI attribute differs from the managed state.

Send Help Center feedback