Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Develop > Processes and Best Practices Guide > Problem Management Overview > Problem Management application > Problem and known error tasks

Problem tasks

Problem tasks have a single out-of-box task workflow (the “Problem Task” workflow) and four out-of-box task categories (the “Categorization,” “Investigation,” “Resolution,” and “Review” task categories). The four problem task categories are associated with that single workflow. You can define new workflows for problem tasks by copying and modifying the out-of-box workflow. You can also change the task categories or add other task categories. You can define unique task categories for the tasks that you assign to a problem.

Note There are no out-of-box tasks for Known Error records.

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