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Key performance indicators for Release and Deployment Management

The Key Performance Indicators (KPIs) in the following table are useful for evaluating your Release and Deployment Management processes. To visualize trend information, it is useful to graph KPI data periodically. In addition to the data provided by Service Manager, you may need additional tools to report on all of your KPI requirements.

Key performance indicators for Release and Deployment Management

Title

Description

% of release success rate

Percentage of the total number of closed releases successfully implemented in a given period.

% of release defect rate

Percentage of releases resulting in Incidents in a given period.

Number of known release errors

The number of known errors by category by release over time.

% of approved releases that do not result in an incident

Percentage of approved releases that do not result in an Incident in a given period.

% of releases implemented in the approved release implementation window

Percentage of releases that are completed within the approved implementation window.