Changes in other modules
The section describes the process changes in other modules if you use the Streamlined Interaction solution.
SO 2 Incident Management
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The figure in Incident Management Overview is updated as follows:
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The figure in Incident Logging and Categorization (process SO 2.1) is updated as follows:
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The figure in Incident Assignment (process SO 2.2) is updated as follows:
- The Complaint Handling (process SO 2.9) section does not apply to the Streamlined Interaction solution.
SO 4 Problem Management
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The figure in Problem Review and Closure (process SO 4.4) is updated as follows:
ST 2 Change Management
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The figure in Review and Close Change (process ST 2.5) is updated as follows:
SO 3 Request Fulfillment
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The figure in Receive Request (process SO 3.1) is updated as follows:
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The figure in Request Review (process SO 3.5) is updated as follows:
