Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Request Catalog Customization Guide > Service Manager configuration for Service Request Catalog > SRC Survey > SRC survey setup

SRC survey setup

Setting up manual surveys only requires the common configurations while setting up scheduled surveys requires some addition configurations.

Common configurations

Both types of SM surveys require the following configurations:

The HTML Email solution must be set up. For details, see the "Set up HTML Email for SM surveys" page in the Service Manager Help Center.
The SRC URL must be set up in the System Information Record. For details, see the "Configure web tier URLs for SM surveys" page in the Service Manager Help Center. In the SRC URL field, type the fully qualified SRC URL to your web tier. For example:
```
http://<SRC Server Address>:<port number>/<SRC App Server Name>
```
The survey portal must be set to SRC.

Once these configurations are ready, you can send manual SRC surveys from a record by selecting the Send Survey option. However, scheduled SRC surveys require additional configurations.

Additional configurations for scheduled SRC surveys

Scheduled surveys are based on the survey integration framework, and therefore require additional configurations.

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