SRC survey

SRC survey is based on the HPE Service Manager HTML Email solution (JavaMail) and applies the out-of box internal Survey connector. You can manually send individual surveys directly from a record to selected users, or configure the system to automatically send scheduled surveys to specified users.

When users receive an SRC survey link, they can directly open the link in a web browser and then log in to SRC to complete the survey. They can also check the surveys opened for them or closed by them in the SRC portal. In the out-of-box system, SRC surveys are designed to achieve the following goals:

• Collect user satisfaction ratings for the following areas: the level of service provided, the speed of response that the user received, and the level of communication.
• Collect additional comments from the user (if any)
• Allow the user to further register a complaint or compliment. If the user selects to do so, the system automatically generates an interaction record of a Complaint or Compliment category with the information the user provided, and sends an email to the user with information about the interaction record. The user can click the record link to check the record details and status.
• Allow the administrator to add new questions to surveys
• Allow the administrator to customize the answer types in the survey