Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Service Manager maintenance tasks > Areas of maintenance tasks > Capacity planning tasks > Check license usage

Check license usage

For capacity planning, check your license usage in the following ways.

Monitor the license usage by the stathistory dbdict

Generate a Service Manager License report, especially during peak hours, and analyze the usage patterns and trends in order to prepare for any needed license increases.

Tracking of USER and SYSTEM connections in stathistory

User connections and system connections are tracked in the stathistory table. The following table provides an example.

Name	Exact Time	Value	Month	Day	Year
Connected System Processes	09/04/16 06:22:51	23	9	4	2016
Connected Users	09/04/16 06:22:51	1292	9	4	2016

Two schedule records come with the out-of-box installation:

Count USER Connections
Count SYSTEM Connections

Tip If you do not need this information, rename the class field of these schedule records to “agentDISABLED” to assign them for processing to the nonexistent background scheduler “agentDISABLED”. This removes the execution of processes() function which queries information from all servlets over the network.

Tracking of module license usage in stathistory

Module licenses are tracked by updating stathistory during the login process of each session.

The following table provides an example of a record list.

Name	Exact Time	Value	Month	Day	Year
Asset Contract Management - Floating	09/02/16 14:17:51	1	9	2	2016
Change Management - Floating	09/02/16 14:17:50	213	9	2	2016
Incident Management - Floating	09/02/16 14:17:51	987	9	2	2016
Knowledge Management - Floating	09/02/16 14:17:51	1131	9	2	2016
Problem Management - Floating	09/02/16 14:17:51	312	9	2	2016
Request Management - Floating	09/02/16 14:17:51	25	9	2	2016
Service Desk - Floating	09/02/16 14:17:51	1292	9	2	2016
SLA - Floating	09/02/16 14:17:51	1292	9	2	2016
Smart Analytics - Floating	09/02/16 14:17:51	1292	9	2	2016

Tip If you do not need this information, enable the Disable application license tracking option in System Information record to stop these schedule records from running by moving their expiration time far into the future.

Monitor license usage in HPE Usage Hub

An alternative to frequent execution of the license report is the integration with HPE Usage Hub, which is supported since Service Manager 9.50. HPE Usage Hub enables you to view license information and usage across all your HPE Software products and solutions that use the AutoPass licensing module.

To learn more about and download HPE Usage Hub, visit the following URL:

https://hpln.hpe.com/contentoffering/usage-hub

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