Functional monitoring tasks

The following table lists maintenance tasks that a System Administrator needs to perform in the Functional Monitoring area. For information about other areas, see Areas of maintenance tasks.

Event or frequency

Task

Automatable

Quarterly

Validate timezone records

No

Quarterly

Update the calholiday table

No

Weekly

Review the reportscheduleHistory dbdict

No

Validate timezone records

Review and update timezone records for approaching changes to the start or end dates of daylight savings. Additionally, verify that the tzfile records for your time zone are built far enough into the future.

Update the calholiday table

Verify that the holidays table (the calholiday dbdict) is maintained. As holidays are used to calculate SLA alerts and breaches, make sure this table is always maintained at a minimum from now until the longest SLA agreement.

Review the reportscheduleHistory dbdict

When using the Reporting Module, reporting tasks create reports and dashboards and send notifications. All these tasks are recreated in the reportscheduleTasks dbdict and after execution moved into the reportscheduleHistory dbdict.

Review this dbdict for tasks that were not executed successfully. It is helpful to add the “Succeed” field by using the Modify Columns option to the record list view. After review, decide on corrective actions and cleanup.