Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Change Management > Change Management overview > Release Management > Release Management phases > Release Management: Backout phase

Release Management: Backout phase

If the release fails to meet expectations or if serious problems are encountered during deployment, Problem Management may be required to help identify and diagnose the root cause of the problem. If a suitable fix or workaround can be found, it should be documented and a Request for Change (RFC) created to deploy the fix or workaround into the production environment. If no fix or workaround is found, it may be appropriate to use the backout procedures to remove the release from that environment. If the release needs to be backed out, this should also be recorded, including any information that supports this decision.

The Backout option is available during the Distribution and Rollout phase or the Verification phase.

Send Help Center feedback