Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Add a new subcategory from a change category
User Roles: System Administrator and Implementer
You can add a new subcategory directly from a change category. This reduces the number of access points required for you to have in order to create a subcategory. You can view a list of subcategories and their record details associated with the current category.
- Click Change Management > Configuration in the System Navigator.
- Click Change Categories > Search.
- Select the Change Category for which you want to add a subcategory.
- In the Change Category Definition page, click the Subcategories tab.
- Click Add subcategory.
- Type a subcategory name.
- Type a description for the subcategory.
- Click the Fill icon for the Company text box to associate one ore more company records with the subcategory.
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Click Save to add the new subcategory.
Service Manager creates the new subcategory and adds it to the change category.
Related concepts
Change Management configuration
Configuring Change Management categories
Related references
Processes and Best Practices Guide
Related tasks
We welcome your comments!
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