Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Configuration Management > Configuration Management administrator tasks > Using Mass Update with Configuration Management record lists

Using Mass Update with Configuration Management record lists

Mass Update enables you to select multiple records from a list of records in order to update the value in a field or several fields across all selected records. The system provides a template form that displays the fields for the selected records and allows a user to change the value of any of the fields displayed. The Mass Update template form does not display all fields in the records. For example, read-only fields in the data policy do not display. You can also perform a Complex Update on the selected records. A Complex Update uses rad expressions that contain variables and concatenated fields to populate other fields in the selected records.

Mass Update is available for device records (Manage CIs), software records (Manage Software), and CI Queue records. By default, the System Administrator security role includes the Mass Update capability.

Note It is possible to use Mass Update to make changes across configuration item (CI) types and groups; however, it is important to be careful when you are using this feature. A best practice is to perform mass updates only within a specific device type, for example, computer or telecom.

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