Update multiple configuration item records

You can use mass update to update a value in one or more fields for multiple configuration item (CI) records. For example, if you want to update CI records that are not compliant with baseline, select the Devices not compliant with the baseline view of the CI queue. The value you enter for a particular field becomes the value for that field for all the records you selected for mass update.

You can use complex update to enter expressions as instructions for actions performed on multiple CI records.

To update multiple CI records by using mass update, follow these steps:

1. Click Configuration Management > Resources > Search CIs.
2. Use search or advanced search to find one or more records. Select the View list of CI records that you want to update.
3. Using the scroll bar and the ctrl key, select the individual records that you want to include in the mass update. Each record you select remains highlighted.

4. Click Mass Update. A list of fields available for update opens.

5. Update the fields included in the mass update. To do this ,follow these steps:
   1. Double-click the field you want to update, and then type the value for the field in the box or use the Find or Fill feature to display a list of potential values for the field.
   2. Click Next.
   3. Continue updating the fields that you want included in the mass update.
   4. Click Next after each update.
6. Click Execute.
7. If a CI record cannot be included in the mass update, you can choose the following options:
   • Retry: Retry the mass update.
   • Skip: Skip the CI record to exclude it from the mass update and continue with the next record.
   • End: End the mass update and retry later.

To update multiple CI records by using complex update, follow these steps:

1. Click Configuration Management > Resources  > Search CIs.
2. Use search or advanced search to find one or more records. Select the View list of CI records you want to update.
3. Using the scroll bar and the ctrl key, select the individual records that you want to include in the complex update. Each record you select remains highlighted.
4. Click Mass Update.
5. Click Complex Update.
6. Follow the instructions in the complex update form and type the expressions in the Instructions to be executed ONCE at the beginning of mass add/update field and the Instructions for action on EACH RECORD field.
7. Click Execute.
8. If a CI record cannot be included in the complex update, you can choose the following options:
   • Bypass: Bypass the invalid message and include the CI record in the complex update.
   • Skip: Skip the CI record to exclude it from the complex update and continue with the next record.
   • End: End the complex update and retry later.