Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Incident Management > Incident Management overview > Incident Updates: Incident Diagnosis Details > Incident logging: Templates and Related Incidents

Incident logging: templates and related incidents

You can quickly create a new Incident record by copying an existing Incident record, or by applying templates. The HPE Service Manager template functionality allows authorized users to create templates for common tasks in the Service Desk, Incident, and Change Management modules. Templates include predefined information for some or all fields of a record. A user can create an Incident record and apply a template, which can automatically fill in some or all fields of the record to save the user's effort.

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