Reconciling differences

The next step is to reconcile any differences between your tailored objects and the updated objects introduced by the language pack. You can use the standard Service Manager tools, or the Merge utility.

Merging new objects with your tailored objects

After you have applied a language pack successfully, you are ready to reconcile the differences and merge the new objects with your tailored versions of the objects where necessary.

Follow these steps to use the Merge utility:

1. Log in to your Service Manager server as a System Administrator.

2. Go to System Administration > Ongoing Maintenance > Upgrade Utility > View/Merge Results.

3. Enter optional search criteria, and then click Search.

   Service Manager displays the results of your search. For more information, see Description of View/Merge results.

4. Open the record you wish to merge, right-click the detail page and then click Merge in the drop-down menu.

   Service Manager displays both objects side-by-side in the Merge Applications Patch Records view.

   Tip The XML for the new object is shown on the left side, and the XML for your tailored object is shown on the right side with the differences highlighted.

5. For simple objects and elements, use the arrow buttons at the top of the pane to select individual changes and copy them from the new object over to your tailored object, or copy all changes from the new record to your tailored object. For complex objects, do the merge manually by using the appropriate tool for the object type.

6. Click SAVE.

7. Change the Result to Merged and then click Save.

8. Test the updated functionality of the merged object.

9. When you are satisfied that the object is working correctly, right-click the detail page and then click Mark as Reconciled in the drop-down menu.

10. Repeat this procedure for all changes that need to be merged.