Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Install the Service Manager online help on a web server
Service Manager9.52 provides two sets of online help:
- sm_help_codeless.zip: This version if intended for customers who are running Service Manager Codeless, in which all business modules (Service Desk, Incident Management, and so on) are implemented on Process Designer.
- sm_help_hybrid.zip: This version is intended for customers who are running Service Manager Hybrid.
To install the online help, follow these steps:
- Log in to the system on which you want to install help as a user with local administrator privileges.
- Extract the online help into your web server's document root. For example, to install the online help on an Apache web server on a Windows system, extract the online help into the folder
C:\Program Files\Apache Software Foundation\Apache2.2\htdocs. - Configure a virtual directory and set any access permissions you want for the online help (optional). For example, an Apache web server does not require any virtual directory configuration if you want to use the default folder sm_help_codeless.
- Start your web server.
Next, you need to set up access to the online help from the Windows client and web client to test the help installation.
We welcome your comments!
To open the configured email client on this computer, open an email window.
Otherwise, copy the information below to a web mail client, and send this email to ovdoc-ITSM@hpe.com.
Help Topic ID:
Product:
Topic Title:
Feedback: