Task 6: Update the System Information Record in Service Manager

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Install > Install and set up Service Portal > Deploy a distributed Service Portal cluster > Set up a distributed Service Portal cluster > Task 6: Update the System Information Record in Service Manager

For a cluster configuration, you must configure the Service Portal URLs in the System Information Record based on the load balancer node.

Note These URLs are used by the Survey and End User Chat functionalities.

To update the System Information Record, follow these steps:

Log on to Service Manager as a system administrator.
Click System Administration > Base System Configuration > Miscellaneous > System Information Record.
Click the Active Integrations tab.
In the Service Portal URL field, enter the load balancer node base URL:
```
https://<LB node FQDN>:9000
```
In the Service Portal Support Ticket URL field, enter the load balancer node support ticket URL:
```
https://<LB node FQDN>:9410/support/requests/create
```
Save the record.

Next, you will need to deploy IDOL content servers in high availability mode. See Set up IDOL content servers.