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- Deploy a distributed Service Portal cluster
- Overview of distributed Service Portal configuration
- Set up a distributed Service Portal cluster
- Task 1. Change the host name to lowercase on each node
- Task 2. Install Service Portal on all nodes
- Task 3. Prepare the nodes for distributed deployment
- Task 4. Run the distributed deployment scripts on the LB node
- Task 5. Configure OO database connection on application nodes
- Task 6. Update the System Information Record in Service Manager
- Set up IDOL content servers
- Replace Service Portal generated certificates
- Failover and recovery
- Disaster recovery
- Troubleshoot distributed Service Portal clustering
Set up a distributed Service Portal cluster
This section describes the detailed steps to set up a distributed Service Portal cluster.
Prerequisites
Before you proceed, make sure that you have met the following prerequisites:
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Five (or more) VMs are available to use for the distributed Service Portal cluster.
For the minimum hardware requirements of each VM, see Meet the system requirements. For the supported platforms, see Support matrix.
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You have made a note of the fully qualified domain names (FQDNs) and IP addresses of the five (or more) VMs.
This section uses the following placeholders to represent the host FQDNs.
Note Five Service Portal nodes are used here as a sample configuration; you can add more nodes according to your needs.
Placeholder Description <LB node host FQDN> FQDN of the load balancer node host <application node 1 FQDN> FQDN of the Service Portal application node 1 host <application node 2 FQDN> FQDN of the Service Portal application node 2 host <master DB node FQDN> FQDN of the Service Portal master database node host <slave DB node FQDN> FQDN of the Service Portal slave database node host -
You have obtained one virtual IP address, which will be used as the DB VIP (a virtual IP address for the database nodes)
The setup process consists of the following tasks.
Task 1. Change the host name to lowercase on each node
Task 2. Install Service Portal on all nodes
Task 3. Prepare the nodes for distributed deployment
Task 4. Run the distributed deployment scripts on the LB node
Task 5. Configure OO database connection on application nodes
Task 6. Update the System Information Record in Service Manager
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