Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > Case Exchange framework > Enable Case Exchange with another system > Enable Case Exchange between two Service Manager systems > Using the Pull mechanism > Invoke Rule Sets

Invoke Rule Sets

If Process Designer is implemented in HPE Service Manager, you can invoke Rule Sets from workflows. For more information, see Invoke Rule Sets from workflows.

If Process Designer is not implemented in Service Manager, you must invoke Rule Sets from triggers. The following table contains example configurations for two triggers: Incident update and Incident creation.

Trigger	Incident update	Incident creation
Trigger Name	case.exchange-update	case.exchange-creation
Table Name	probsummary	probsummary
Trigger Type	4 - After Update	2 - After Add
Script	lib.CaseExchange_RuleExecute.executeSingleRuleSet(record, oldrecord,"CERule4SM2SM")	lib.CaseExchange_RuleExecute.executeSingleRuleSet(record, oldrecord,"CERule4SM2SM")

Note In this example, the Rule Set ID is CERule4SM2SM.

For more information about how to invoke Rule Sets from triggers, see Invoke Rule Sets from triggers.

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