Configure SSL for the Incident Exchange (OMi - SM) integration

Applies to User Roles:

System Administrator

When Operations Manager i (OMi) or Service Manager is configured to accept https connections only, you must configure SSL for the integration. If you do not do so, changes on an incident that is created from OMi cannot be synchronized back to OMi.

Note The following steps describe how you do so by using the built-in keytool in Service Manager, and the file paths are for Windows only. Be sure to change the file paths accordingly if your Service Manager system is running on Unix.

If OMi is configured to accept https connections only, do the following:

  1. Import the OMi root certificate to the Service Manager server trusted keystore.

    The following is an example of the command line:

    <SM Install path>\server\RUN\jre\bin\keytool -import -alias myCA -file <.pem file of your BSM root certificate> -keystore <SM Install path>\Server\RUN\jre\lib\security\cacerts -storepass <changeit>

    Where: changeit is the default password of the trusted keystore. Change it to your own password if you changed it previously.

  2. Add the following parameters to the Service Manager server configuration file (<SM install path>\Server\RUN\sm.ini):

    truststoreFile:<SM install path>\Server\RUN\jre\lib\security\cacerts

    truststorePass:<changeit>

  3. Restart the Service Manager Server service.

For bidirectional SSL, you need to enable SSL in Service Manager first, and then import the SM certs to the OMi trusted keystore.