Enable incident drill-down from the OMi Event Browser

Once you have configured the HPE Service Manager server as a connected server in Operations Management i (OMi), if you want to be able to drill down to Service Manager incidents from the OMi Event Browser, you need to perform the following tasks.

Task 1: Configure the Service Manager web tier in the sm:ServiceManagerAdapter script in OMi

To do this, follow these steps:

1. Log on to Operations Manager i as a system administrator.

2. Navigate to Administration > Setup and Maintenance > Connected Servers.
3. Click the Manage Scripts icon in the toolbar.
4. Click the sm:ServiceManagerAdapter script, and then click the Edit icon.

5. On the Script tab, locate the following string in the script:

   private static final String SM_WEB_TIER_NAME

6. Change the value of this parameter to the name of your Service Manager web tier. For example, if your web tier file name is sm-9.xx.war, change the parameter value to:

   private static final String SM_WEB_TIER_NAME = 'sm-9.xx'

7. Click OK to save the script.

Task 2: Set the queryhashcode parameter in the Service Manager server configuration file

To do this, follow these steps:

1. Stop the Service Manager server.

2. Add the following parameter to the server configuration file (sm.ini):

   queryhashcode:<host>:<port>

   Where: <host>:<port> must be same as the Service Manager host name and port number that are configured in the Service Manager web tier configuration file (web.xml).

3. Restart the Service Manager server.