Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Integrate > SAP Solution Manager > Service Manager Exchange with SAP Solution Manager User Guide > User Scenarios > SM 9.x to SAP Solution Manager 7.1 > Close the incident in Service Manager

Close the incident in Service Manager

Click Incident Management > Search Incidents. The Display Which Incident Tickets form opens.
In the Incident ID text box, type the ID of the new incident created in step 1 and click Search. The incident opens.
Click Close SAP Incident to close the incident in Service Manager.

Caution The incident status in SAP Solution Manager MUST be Customer Action or Proposed Solution, then the incident can be closed in HPE Service Manager side.

Note Wait for a few minutes after you clicked the Close SAP Incident button. The Close Incident action is unsynchronized between HPE Service Manager and SAP Solution Manager.

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