User scenarios

Set up SAP Instance CI in Service Manager

SM 9.x to SAP Solution Manager 7.1

Create an incident in Service Manager

Open a new incident to send to SAP

Open the incident in Solution Manager

Check updates in Service Manager

Synchronize new information with Solution Manager

Check updates from Service Manager

Update the incident status in Solution Manager

Close the incident in Service Manager

Check the incident's status in Solution Manager

SM 9.x with Process Designer Content Pack 9.30.3 (PDCP 4) to SAP Solution Manager 7.1

Create an incident in Service Manager

Open a new incident to send to SAP

Open the incident in Solution Manager

Check updates in Service Manager

Synchronize new information with Solution Manager

Check updates from Service Manager

Update the incident status in Solution Manager

Close the incident in Service Manager

Check the incident's status in Solution Manager

SAP Solution Manager 7.1 to SM 9.x

Create incident in Solution Manager

Open new incident in Service Manager

Check the solution from Service Manager

Send the incident back to Service Manager

Send the incident back to Solution Manager again

Close the incident in Solution Manager

Check the incident's status in Service Manager

SAP Solution Manager 7.1 to SM 9.x with Process Designer Content Pack 9.30.3 (PDCP 4)

Create incident in Solution Manager

Send Solution in Service Manager

Check the solution from Service Manager

Send the incident back to Service Manager

Send the incident back to Solution Manager again

Close the incident in Solution Manager

Check the incident's status in Service Manager