Federating Service Manager Ticket Data to UCMDB

Federation does not physically copy data from Service Manager (SM) to UCMDB; it only retrieves SM data for displaying in UCMDB. Out-of-the-box, the UCMDB-SM integration supports federation for the Incident, Problem, and RequestForChange external CI types in UCMDB. If you have enabled these CI types for federation when creating your integration point, you can retrieve Incident, Problem, and Change record data from SM.

Out-of-the-box, each of the CI types (Incident, Problem, or Change) supports federation of a subset of their attributes in Service Manager; however, the integration can federate more attributes if you have tailored it as such.

This section includes: