Retrieving Service Manager Record Information

Retrieving record information from within UCMDB provides all HPE Software applications users with access to this information by using UCMDB's federation capabilities and supporting APIs. These applications include Asset Manager (AM), Operations Orchestration (OO), and so on.

SM record data is accessed from within UCMDB using UCMDB federation capabilities. SM record data includes Incident, Problem and Change records as well as a key set of their attributes.

UCMDB enables users to create reports or views that combine the federated record data from SM with CI information from UCMDB.