Accessing SM CI information in UCMDB

When integrated with UCMDB and the UCMDB Browser, Service Manager (SM) enables SM users to view CI information in UCMDB or the UCMDB Browser.

When integrated with UCMDB, Service Manager displays a View in UCMDB button in a CI record that also exists in UCMDB. If Service Manager is also integrated with the UCMDB Browser, a View in UCMDB Browser button is displayed instead.

If you click either button, you are prompted to enter a UCMDB user name and password to open UCMDB or the UCMDB Browser in the context of the current CI.