Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Problem Management > Security > Problem Management Security Roles and Settings

Problem Management security roles and settings

The out-of-box security roles for Problem Management module include the following:

Problem process owner
Problem coordinator
Problem analyst
Problem task assignee
Reviewer

Tip If you have upgraded from a previous version of Problem Management, which is not Process Designer based, see Problem Management security profiles mappings for more information about the mappings between the legacy Problem Management profiles and the current Process Designer security roles.

Out-of-box role rights

Based on the mapping rules, the rights and settings in previous security profiles are mapped to the rights and settings in the Problem area specified in the corresponding security roles. See the table below for the out-of-box security rights in the Problem, Problem Tasks, and Problem Management Configuration areas. This table only lists the new security roles that have different settings with the default rights.

Area Name	Role Name	View	New	Update	Delete/Close	Modify Template	Expert	Admin
Problem	problem process owner	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Problem	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Problem Tasks	problem process owner	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
	problem task assignee	TRUE	FALSE	When assigned to workgroup	When assigned to workgroup	FALSE	FALSE	FALSE
	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE
Problem Management Configuration	problem manager	TRUE	TRUE	Always	Always	FALSE	FALSE	FALSE
	problem process owner	TRUE	FALSE	Never	Never	FALSE	FALSE	FALSE
	system administrator	TRUE	TRUE	Always	Always	TRUE	TRUE	TRUE

Related concepts

Problem Manager user roles

Related Tasks

Add security roles and settings

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