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  • Get started
    • Service Manager modes: Classic, Codeless, and Hybrid
    • Navigate the documentation
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  • Install
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    • Support matrix
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the HPE Identity Manager (IdM) service
    • Install the Service Manager Help Center
  • Upgrade
    • Introduction
    • Upgrade the platform components
    • Upgrade the applications from a version earlier than 9.50
    • Upgrade the applications from version 9.5x
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  • Administer
    • Configuring installation and setup options
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  • Use
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  • Troubleshoot
    • Troubleshooting: Server startup
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    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: Clients
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    • HPE Service Manager Doctor
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  • Develop
    • Tailoring
    • Programming Guide
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    • Web Services Guide
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    • Tailoring Best Practice Guide
    • Process Designer Tailoring Best Practice Guide
    • Wizards Guide
    • Processes and Best Practices Guide
    • Operational Reports Guide
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager9.52
  • Install and configure the Solr Search Engine
    • Introduction to the Solr Search Engine Guide
    • Overview of the Solr Search Engine
    • Upgrading from the K2 Search Engine
    • Installing the Solr Search Engine
      • Meet the Solr Search Engine Requirements
      • Install the Solr Search Engine
      • Uninstall the Solr Search Engine
      • Before You Start the Solr Search Engine
      • Start and Stop the Solr Search Engine
      • Enable SSL for the Solr Search Engine
    • Managing Knowledgebase Search Servers
    • Configuring the Solr Search Engine
    • Indexing the Knowledgebases
    • Enforcing Mandanten Security in Knowledge Management
    • Searching the Knowledgebases
Install > Install and configure the Solr Search Engine > Installing the Solr Search Engine

Installing the Solr Search Engine

The section describes the steps to install a single KM Solr Search Engine instance.

Meet the Solr Search Engine Requirements

Install the Solr Search Engine

Uninstall the Solr Search Engine

Before You Start the Solr Search Engine

Start and Stop the Solr Search Engine

Enable SSL for the Solr Search Engine

While a single instance may be suitable for pre-production testing, you may want to install multiple instances for a more robust production system. For information about recommended search server configurations, see Managing Knowledgebase Search Servers.
ClosedClick here to show or hide links to related topics.

Related concepts

Before You Start the Solr Search Engine

Related tasks

Install the Solr Search Engine

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