Service Catalog categories

A category describes similar IT products or services that users can select from an online catalog. Similar categories can become components of a product hierarchy. The Service Manager Service Catalog feature includes out-of-box hierarchies, categories, and subcategories. Hierarchies contain categories; categories contain subcategories. Administrators can create new categories and subcategories to meet their operational needs. For example, the hierarchy of Desktop Services includes Software and Hardware categories. The Software category contains the Productivity Tools and Microsoft Windows subcategories.

Desktop Services (hierarchy)

     Software (category)

        Productivity Tools (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

        Microsoft Windows (subcategory)
          Catalog item 1
          Catalog item 2
          Catalog item 3

     Hardware (category)