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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

Words and Phrases

Search for Example Results

A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Using Boolean Operators

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Service Catalogs

Use > Service Catalogs > Service Catalog management

Service Catalog management

The Service Catalog requires some management so that users have access to the approriate items and services and that requests are approved efficiently. Service Catalog managers are able to organize items and services into categories and bundles and use Service Catalog capability words and catalog items definitions to manage access.

Best practice recommendation is for all Catalog Management to be done in a base language. Localization can be done item by item (using the Localization wizard), or it can be done in mass via export/import of the svcDisplay table contents. This allows for users in a particular locale to view approriate catalog items in a search results. However, note that this alone should not be used as means for access restriction of catalog content according to region or country. Customers who desire such access restrictions should also follow the normal procedures for defining access control to each catalog item.

Click here to show or hide links to related topics.

Related concepts

Service Catalogs
Service Catalog capability words
Service Catalog categories
Service Catalog items and bundles

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