Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Use > Service Level Management > Service Level Management overview > Service agreements overview > Working with service agreements > Availability data

Availability data

Service Level Targets (SLTs) measure Configuration Item (CI) availability, such as a server or an application. Service Level Management gathers the following information about availability from SLT records and stores it in the Service Level Agreement (SLA):

Availability (uptime) objectives
Affected CI
Current performance
Expiration date and time for the objective

When you view the SLA, Service Level Management displays a complete list of all availability and response SLTs and their current status. Service Level Management gathers availability data from change requests, tasks, and incidents.

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