Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.52

Administer > Status and notifications > Server log file > View the Web clients connected to the server

View the Web clients connected to the server

When users log on to HPE Service Manager through Web clients, Service Manager automatically detects the web browsers and web application servers accessing the server, and logs the information in the server log file (by default, sm.log). Support personnel can view information about the connected web clients from the server log without the need to consult users.

Supported application servers and browsers

Service Manager can recognize and log information for all Web application servers listed in the support matrix, as well as the following major browsers: Microsoft Internet Explorer(MSIE), Mozilla Firefox, Google Chrome, Apple Safari, and Opera.

Web client information in the server log

Service Manager writes information about Web browser name and version, Web application server (or Web server) name and version, as well as Web services client agent information (if available) to the server log.

Note Service Manager does not write JBoss application server version information to the server log; instead, it logs JBoss Web server version information.

See the following for some examples (where xx.xxx.xx.xx represents IP addresses).

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer Apache Tomcat 7.0.4

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Chrome 8.0.552.215 AppServer IBM WebSphere Application Server 7.0

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Firefox 3.5.11 AppServer Apache Tomcat 7.0.4

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 8.0 AppServer Apache Tomcat 7.0.4

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser Safari 5.0.3 Jboss Web 2.1.3 GA

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer WebLogic Server 10.3 Fri Jul 25 16:30:05 EDT 2008 1137967

RTE I SOAP client information scguiwweb 9.30.021 (021) at xx.xxx.xx.xx Browser MSIE 7.0 AppServer WebLogic Server 10.3.2.0 Tue Oct 20 12:16:15 PDT 2009 1267925 Oracle WebLogic Server Module Dependencies 10.3 Tue Oct 20 13:57:01 EDT

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